This page contains answers to commonly asked questions handle by our support
staff.
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CCS is tested to be supported by Microsoft Internet Explorer 4+, Netscape Communicator 4+*,
Mozilla (included Firefox 1.0+) and Opera on Windows and iMac systems. No java or any other plug-in are required.
* As of January 2008, CCS will no longer support Netscape (<6) browsers, click here for more detail.
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To customize your online and request chat notification, rename your .wav
file to online.wav and request.wav respectively and saved them in your default CCS directory.
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CCS Chat Window is HTML enabled. To display an image on the visitor's Chat
Window, use the the HTML code for display images. i.e.<img src="LINK_OF_THE_IMAGE">
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All text and images in the Visitor Chat Window can be customized accordingly
to your own personal preference.
To change it to your own language, enter the message in your language in those
text boxes in Admin -> Manage Account... -> Layout -> Messages.
For buttons and banner, create buttons in your language and replace the
default buttons given in Admin -> Manage Account... -> Layout -> Chat Layout.
For more information, please see User Guide.
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You can set up a CCS account for FREE for 10 days. After the Trial Account
expires, you can continue the
service for as low as 17.95/month if paid annually. Please see the Pricing
page for more details.
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Within your trial period, you can simply remove CCS from your website if it
does not satisfy your needs.
For Ultra Account customers, you can send us an email at
payment@clickchatsold.com to cancel your service.
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You should have received a Confirmation Email sent to the email address you
provided us. Follow the instructions in the email for how to setup CCS on your website.
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If you are not the default operator (i.e. the person who signed up the CCS
account), please contact your default operator to change your password.
If you are the default operator, please go to the Request for Admin Password page
under Support to obtain a new password.
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To customize your Chat Button, go to Admin -> Manage Account... -> Layout -> Chat Button
and change the link to the button of your choice.
For more information, please see User Guide.
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No, you will be receiving the same service for both the Trial and the Ultra
account, except that the Trial account expires 10 days after registration.
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In the visitor's list in the CCS operator, right-click on the visitor you
want to chat with and select Request Chat.
When the status of the visitor changes to Requesting..., double-click on the
visitor to accept and start the chat.
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Yes, you can create your own form, and then go to
Admin -> Manage Account... -> Layout -> No Operator Action.
Select Show Customized HTML Page and then enter the URL of the page used to
replace the default email form.
For more information, please see User Guide.
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Yes, as long as your email client support HTML format.
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Yes, specific code can be obtained by simply select the https/SSL option from the drop down box on the code generation page
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Yes. Follow the instructions in Admin -> Get HTML Code -> Chat Button Only.
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For operating system, CSS Operator runs on Windows 95/98/2000/NT/2003/XP/Vista. It
will work well on any Internet connection at 28.8 K or faster.
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Since we use 2checkout.com as our payment gateway, you will need to email
payment@clickchatsold.com for
credit card information changes. Our payment department will reply you with
an email that contains a link to update your CC information on 2checkout.com
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F.A.Q
