Layout Customization - Messages (Admin Only)
:: Administration / Layout Customization / Messages


NOTE: Only operators with administrator level of that specific CCS account have the right to access and change these values.
   
From the Menu Bar, Select Admin -> Manage Account, then Layout Tab, then Message Tab.

Messages
Most messages showed in the CCS visitor chat window can be modified to personal greeting text by editing the text in the textboxes accordingly.

Chat Request Text : Show in Request Chat Window.

Connecting Text : Will first show in Main Chat Window.

Holding / Waiting Text : Show in Main Chat Window, if not connected to an operator after specificed interval (in seconds).

Connected Text : Show in Main Chat Window, when connected to an operator.

Disconnected Text : Show in Main Chat Window, when disconnected to an operator. [ TOP ]
Restore Default Layout
In case you want to restore to our company default layout, click Restore Default Layout.
Caution: All the values (except No Operator Action section) will be erase and then restore to default values. [ TOP ]
Export / Import (on CCS Layout file)
As of V5.8, you can easily backup / restore your customized CCS layout setting to / form CCS Layout file
Tips: It is good for administration or migration (from trial -> ultra) purpose. [ TOP ]
Preview
To preview the modifications made before applying, click Preview. [ TOP ]
Apply
To apply all the changes, click Apply. [ TOP ]
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