Here the Login ID of the operator is displayed in the format of Operator ID @ Account Name [Department].

Screen Name is the name that will be display on the Chat Window during a Chat Session. To change the Department or Screen Name of an operator, see Administration -> Operator Management.

Displays the number of visitors that are currently browsing your website.

ID is an unique ID that given to the visitor by the server for identification

Client IP is the IP address of the visitor (If have remark, the [<remark user name>] will append in front. If can resolve host name, (<resolved host name>) will append at the end)

Location is the URL of the web page that the visitor is browsing. The URL will change when the visitor is browsing through different pages of your web site. If the visitor navigates away from the web site that you are monitoring, it will disappear from the Visitor's list.

Online Time displays the time when the visitor first enters your web site.

Status can either be Online, Chatting, or Requesting. A visitor is Online when the visitor is browsing your web site. The status is chatting when an operator is engaged in a chat session with that visitor. When the visitor clicks on a chat button and is pending for you to accept chat, the status will be Requesting.

Visitor's List popup menu Right-click on a visitor to bring up the popup menu.
From the popup menu, you can ...

• Initiate a chat with a visitor (Proactive Chat), right-click on the visitor whom you wish to chat with and select Request Chat. If the visitor accepts your chat request, the Status will change to from Online to Requesting. See Visitor Chat -> Operator Side for more detail.
• Accept a chat, double-click on Requesting and a chat window will appear. If a visitor is chatting with another operator, you can take over the chat by right-clicking on the visitor and selecting Take Over. A chat session will be started for you and the visitor. The visitor and the other operator will be notified that the chat is taken over by you.
• Get more information about the visitor, double-click on that visitor. The Visitor's Info panel will appear with the visitor's IP address, time of last visit, browser type and the site from which the visitor is referred to your website.
• Set remark on a visitor (by IP), right-click on the visitor whom you wish to set remark on and select Set Remark. The Client's Set Remark Panel will appear with previous remark (name / content). When set, the given remark user name will be shown on the particularly visitor.
  Note: Remark only keep locally (not globally as Client's Note).
• Copy visitor's IP to the notepad for reference.
• Copy visitor's current URL to the notepad for reference.
• Add/remove the visitor to/from the ignored list If a visitor is in the ignored list, the ignored visitor's request chat will not be notify.

Assigned To column is the only visible when the queueing system is enabled. It displays the Screen Name of the operator who the incoming chat request has been assigned to.

Displays the current status of the operator. Click on the Status Button to change the current status.

Shortcut keys are available for this dialog, please check out Shortcut Keys section for more detail

   

Specific name and personal remark contact can be easily set on the particular visitor. Local personal remark on visitor is handy for identify any particular return site visitor