Our software is an easy-to-use and fast-to-install customer management
product that adds a human touch to your
web site by facilitating real-time online customer interaction. It allows
your staff to monitor the activities
of each individual Web site visitor while they are actually browsing
through your site.
First Timers,
To install and setup CCS is easy! Download the most recent version of the
CCS Operator if you have not already done
so by going to http://www.clickchatsold.com/download.html. You will need a
copy of this application installed for each computer that
you want to use the CCS Operator with.
Run (by double-click on it) the ccsop-<versionnumber>-setup.exe
to install the CCS Operator. After install, click on the CCS Operator icon to get started.
Log in to the CCS Operator
using the Account Information given to you in the confirmation / welcome email.
Once logged in, you will see the First Time Setup Instruction screen. If
you do not wish to see this screen
in the future, check the 'Never show this window again' checkbox. These
steps are only required for Administrators.
Normal operators do not need to perform these steps.
Administrators,
Go to Admin -> Get HTML Code. The CCS HTML Code Generator page will be
displayed in your browser window.
Simply follow the instructions on the page to setup CCS on your website.
Set up additional operator accounts. You can add up to a total of 6
operators for each account. See
Administration - Operators Mgt for more information. Additional operators
can log in using the operator
ID password with the same Account Name.
Customize CCS according to your preference. See Administration - Layout
Customization for more information.