CCS Operator Version History

• Resolved IE 7.0 compatibility issue
• Backend server farm upgrade
• Minor bug fixes (server side)

• Better FireFox compatible
• Delete chat script feature
• Added in more detail login incorrect message
• Time zone selection
• Excel file format enhancement

• Alternate popup friendly solution on operator (proactive) chat request
• Alternate popup friendly solution on Option 2 (email signature) code
• Popup friendly solution on pop url (with link image and appending popup)
• Chat request wait time duration tracking
• Display close button on end chat (visitor side)
• Visitor able to email chat transcript feature
• Improved printer-friendly / email chat script dialogs UI
• Resolved scrolling probelm when chat dialog minimized
• Back to online status if activity detected (after auto set to away for inactivity)
• Correctly connect back as last status if disconnected abnormally
• Pre-Chat function available for Option 2 code as well
• Message buffer logic on visitor side (work smoother on slow connection)

• Multi-line (textarea) on visitor input field
• Minimize on X / esc (doesn't close/ disconnect the CCS Operator)
• Handy keyboard short-cut keys on main/ floating panel (Click here for detail)
• Short-cut key on canned message/ URL (Click here for detail)
• Sound notification on message received (visitor side)
• "Party is typing" notification
• Scalable chat window size
• Continue chat request sound notification option available
• More detail on visitor's web browser type
• Layout Toolbox (Status image gallery)
• Fixed prechat banner export/ import bug
• Minor bug fixes

• Bundled with CCS Screen Saver
• Allow enter key in Set Remark window
• Minor bug fixes

• Packaged in a more user-friendly setup installer
• Come with a default set (online.wav, request.wav, receive.wav) of customized sound files
• Able to export (backup) / import (restore) CCS account layout setting
• Improved idle time tracking (smoother auto switch to away function)
• Sound notification on message receive (visitor chat)
• Visitor's trail map / foot-print
• Ability to set personal remark (locally) on individual visitor
• Spell checker (option to check spelling on send of message as well)
• Firewall user error notice during login process
• Permit idle period from 1 to 60 minutes
• Snap to border feature on floating info panel
• UI enhancement
• Minor bug fixes

• Chat script log enable / disable
• XP theme enabled
• UI enhancement
• Ignored IP list feature
• Scrollbar bug fixed
• Several minor bug fixes
• Disabled Chat Request animation
• Fixed same IP bug for SSL pages
• Reporting System V2.0
• Several type of sorting style (by data/ by operator)
• Chat script logging
• Search logged chat scripts function
• Download statical data in Excel format
• Download logged chat script in text format
• Print friendly version of statical data

• Able to change (not delete) default operator account
• Automatically switch to "Away" mode when inactivity
• Resizable CCS Operator's main panel
• Ignored IP list feature
• Fixed canned message and url disappearing bug
• Handle long and get method type URL
• Better chat request notification handling
• More meaningful title in visitor's chat window
• Include own operator count
• Floating info pancel
• Visitor's chat panel fully tested on iMac environment
• More user-friendly interface and touch up
• Chat reporting feature